Shipping policy

  • Orders are packed and dispatched within 3-4 business days of placing your order.
  • Once dispatched, you will receive an email and/or SMS with tracking details to follow your delivery in real time.
  • Please note that Hale & Rue is not responsible for delays once the order has been handed over to the courier. We will, however, extend reasonable support in tracking and resolving delivery issues. Any remedies or claims in such cases remain subject to our Return & Exchange policy.
  • Damaged Deliveries: While every package is dispatched in mint condition, rare instances beyond our control may cause damage in transit. If this occurs, please take clear photographs of the package and item at the time of receipt and share them with us. This helps us verify the issue and assist you promptly with the appropriate resolution.

Delivery timelines are estimates only and may vary based on:

  • Accuracy of shipping details provided;
  • Size/volume of the order;
  • Courier partner serviceability;
  • Hale & Rue shall not be liable for any delay or failure in delivery arising from events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, governmental actions, courier disruptions, or other force majeure circumstances; any remedies remain subject to our Return & Exchange policy.(add link)
  • National and public holidays are excluded from these timelines.

Failed Delivery Attempts

  • If a delivery attempt is unsuccessful due to unavailability, refusal to accept, or incorrect address details, the courier may reattempt delivery or return the package to us.
  • Hale & Rue endeavours to deliver all products within the stipulated timelines mentioned at the time of purchase; however, these timelines are estimates only and not guaranteed. Failure by us to deliver within the estimated period shall not constitute grounds for contract repudiation. If you fail or refuse to accept delivery, we reserve the right, at its discretion, to charge you for any additional shipping or re-delivery costs incurred.
  • in such cases, re-delivery charges may apply.